Terms and Conditions

Terms and Conditions

Welcome to Khalids Biriyani Erode! By accessing our services, placing an order, or visiting our restaurant, you agree to comply with the following terms and conditions. Please read these terms carefully before using our services.

1. Acceptance of Terms

By using our services, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Ordering

2.1 Eligibility
To place an order, you must be at least 18 years old or have the consent of a legal guardian.

2.2 Order Process
Orders can be placed via our website, mobile app, phone, or in-person at our restaurant. Once an order is placed, it cannot be canceled if the food preparation has begun.

2.3 Pricing
All prices are in Indian Rupees (INR) and are subject to applicable taxes. We reserve the right to modify prices without prior notice.

2.4 Order Confirmation
Once you place an order, a confirmation will be sent to you via email or SMS. If you do not receive a confirmation, please contact us to verify the status of your order.

3. Payments

3.1 Payment Methods
We accept payments through cash, credit/debit cards, and various digital payment methods such as UPI and mobile wallets.

3.2 Payment Security
We use secure payment gateways to process online payments. Your payment details are encrypted and securely transmitted. We are not responsible for any unauthorized access to your personal or financial information during the payment process.

3.3 Failed Transactions
In case of a failed transaction, please contact us immediately. Any incorrect charges will be refunded within 7-10 business days.

4. Delivery

4.1 Delivery Areas
We deliver to selected areas in and around Erode. Please check if we deliver to your location before placing an order.

4.2 Delivery Time
While we strive to deliver orders on time, delays may occur due to traffic, weather, or other factors beyond our control. Delivery times provided are only estimates.

4.3 Delivery Charges
Delivery charges may vary depending on your location and will be indicated at the time of order placement.

4.4 Responsibility
Once the order is delivered to your specified address, the responsibility for the food passes to you. We are not liable for any damage, theft, or mishandling after delivery.

5. Cancellation and Refunds

5.1 Order Cancellations
Orders cannot be canceled once the preparation has started. However, if there is an issue with your order, please contact us immediately.

5.2 Refund Policy
If you receive an incorrect or damaged item, please notify us within 24 hours of receiving the order. We will investigate the issue and offer a refund or replacement where appropriate.

5.3 Refund Process
Refunds will be processed via the original payment method used during the transaction and may take up to 7-10 business days.

6. Food Quality

6.1 Freshness Commitment
We are committed to providing freshly prepared food. If you have concerns about the quality of our food, please inform us immediately, and we will address the issue.

6.2 Food Allergies
If you have any allergies or dietary restrictions, it is your responsibility to inform us when placing your order. We will do our best to accommodate your needs but cannot guarantee an allergen-free environment.

7. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Khalids Biriyani Erode. You may not copy, reproduce, or distribute any content without our prior written permission.

8. Limitation of Liability

Khalids Biriyani Erode is not responsible for any indirect, incidental, or consequential damages that may arise from the use of our services, including but not limited to loss of profits, data, or goodwill.

9. Dispute Resolution

Any disputes arising out of or related to these terms and conditions shall be governed by the laws of Tamil Nadu, India, and shall be subject to the exclusive jurisdiction of the courts in Erode.

10. Changes to Terms

We reserve the right to modify or update these terms at any time. Any changes will be posted on our website, and it is your responsibility to review the terms regularly.

11. Contact Information

For any questions or concerns about these Terms and Conditions, please contact us at:

Khalids Biriyani Erode
Phone:+91 70945 76777
Email: khalidsbiriyanierode@gmail.com
Address: 525, Kuppana Street,
Perundurai Rd,
Near PP Scan,
Erode, Tamil Nadu 638011